Instant delivery of marketing messages to customers triggered upon customer behaviors in real-time such as page views, clicks, social interactions, location, etc., is at the bleeding edge of today’s marketing tech. Watching all activity generates a lot of data that might indicate customer preferences and readiness to buy something. But as many marketers have found… Read More
Right now, with widespread recognition of the importance of relevant communications, the ‘360 degree customer view,’ is a frequently heard piece of marketing speak. It’s also a misleading piece of s*** if all you want to do is predict the buying behavior, risk, and product interests of each customer so you can properly target campaigns… Read More
I see it all the time at trade shows – booths with signs that claim, “We’ll help you identify your best customers!” My mind boggles at the idea that companies need help figuring out who their best customers are. Of all the many types of customers a company has, the best ones should stand out… Read More
We saw an announcement in the WSJ recently about an agency start-up at WPP. The new agency is called “Gain Theory” – presumably because WPP now understands there’s a business in helping people sort through the data they’re choking on to unlock the value within. “There’s so much more information available about business performance, consumers,… Read More
According to data published by Caslon & Co. based on research by the DMA and PODi, personalized marketing content generates response rate 3x or more than static content for various marketing objectives, including ordering. You can scarcely read an article, blog, or presentation from pundits on the future of marketing without hearing it. Companies who… Read More
Would you be interested in a machine or “magic box” that turns every $1 you put in it into $10? Sound crazy? Well, at Loyalty Builders we have one of those. It’s for retailers, CPG and B2B companies that have lots of products and lots of customers, and who target those customers with promotional campaigns…. Read More