Instant delivery of marketing messages to customers triggered upon customer behaviors in real-time such as page views, clicks, social interactions, location, etc., is at the bleeding edge of today’s marketing tech. Watching all activity generates a lot of data that might indicate customer preferences and readiness to buy something. But as many marketers have found… Read More
Lately I’ve been reading predictions that direct marketing is dead. Maybe its got a slight case of indigestion. But dead? Not hardly. It’s still a huge industry, with 2012 expenditures estimated by the Direct Marketing Association at $168Bn, generating sales of almost $2,000 trillion. That’s over 50% of all advertising, accounting for over 8% of… Read More
As more marketers become aware that successful cross-sell requires knowing what products to offer to each individual customer, the question everyone now wants answered is “How do you do that?” If you send out individualized marketing campaigns emphasizing cross-sell, how do you determine what products to offer to each customer that they have not previously… Read More
When companies choose media for direct marketing campaigns, their knee jerk media choice is usually email. It costs so much less to create and deliver than a letter, brochure, or postcard. The process is painless and usually produces results that make the boss happy. So, what’s not to like? Mail can outperform email Email is… Read More
Too many times I’ve heard marketers complain that “I’m data rich but information poor.” They’ve got transaction data, clickstream data, survey data, demographic data, you name it. There’s no doubt they have many data points for each of their customers. Despite these troves of data, the most common direct marketing campaigns are what we call… Read More
I was in a car driving to Boston for an analyst briefing on October 1, 2013, the day the marketing revolution began. Where were you? I was excited because we’d been preparing for this day for over two years. The status quo was about to go. There have been too many years of ineffective marketing,… Read More